Order Fulfillment and Product Shipment.
1) Sabai Thai Ltd. ships Monday through Friday, except for holidays and long weekends. Orders received by 2:30 pm are shipped within the same day, others will be shipped the next business day. 3 conditions must be met for an order to be considered fulfillable:
Has been received online or by phone with all correct details.
Has been registered for payment on our systems,
All products are physically in stock.
The reported product availability may not correspond to the actual stock in the warehouse.
In the event that an order contains a product that is not physically in stock, it will be the responsibility of Sabai Thai Srl to promptly notify the customer, however within a maximum of 5 working days, to make them aware of the situation and proceed to resolve the problem as follows:
Wait for delivery of the complete order as soon as possible.
Replace the missing product with an alternative product.
Cancel the order of the missing product and request that products in stock be sent. Sabai Thai Srl will refund any amounts already paid by the customer related to the cancelled product.
Cancel the order, Sabai Thai Ltd. will make a refund of any amounts anticipated by the customer.
Request partial delivery and the balance of any missing amounts as soon as possible, which is a solution subject to approval by Sabai Thai ltd.
2) The products ordered will be delivered to the address given by the buyer when ordering.
It is advisable to leave a manned address (home or work) for certain and a telephone number to use in case of need.
Delivery is made by courier selected by Sabai Thai srl usually in 24/48 from the time the package leaves the Sabai Thai Srl warehouse.
Deliveries are made Monday through Friday during business hours from 9 a.m. to 6 p.m.
No deliveries are made to post office boxes/stop mail.
Deliveries are usually made with a return receipt to be signed, exceptions are made for states where a different delivery procedure is in place to be agreed upon prior to sending the material.
Shipments can be made Italy, if the given address cannot be reached by shipping partners the order will be canceled and money refunded to the customer.
The standard delivery service provides for it to be made street level, without telephone notice or special arrangements on delivery times and methods.
Any additional services can be arranged and paid for prior to delivery.
Some hard-to-reach locations have an additional delivery charge. In this case, Sabai Thai Ltd. reserves the right to request payment of the appropriate charge before shipping. The customer may refuse this surcharge and request cancellation of the order with a refund of the amounts paid.
In the event that the courier fails to make the delivery for reasons not attributable to its work or that of Sabai Thai srl the customer will have 5 days to contact the courier itself or the offices of Sabai Thai srl to solve the problem after this period the goods will be automatically returned to the warehouse resulting in cancellation of the order and refund of amounts paid by the customer except for the cost of standard shipping doubled that will be retained by Sabai Thai srl as reimbursement for expenses incurred.
In Italy, delivery is free of charge if the amount of the order exceeds € 59.50 (vat included), € 8.00 for orders up to 59.49
International shipping has a cost of €60.00
Upon receipt of the goods, the buyer is required to check:
that the package is intact, not damaged or tampered with; if not, please do not collect the goods and do not sign any receipt document.
That the number of packages received corresponds to what is indicated in the letter/terminal from the carrier.
3) If at the time of delivery the product is damaged, defective or visibly tampered with, you are advised not to pick up the goods and not to sign any receipt document. You must give notice to Sabai Thai Ltd. no later than 7 working days from the date of receipt of goods. In the "Contact Us" section, there are all the references to be able to communicate with our customer service. If the number of parcels does not match the number of parcels reported in the carrier's letter/terminal, please sign the waybill only for the quantity of parcels actually received. Thereafter, please notify us, no later than 7 working days from the date of receipt of goods, of the number of missing packages via the "Contact Us" section.
4) The signing of the delivery note by the customer shall be understood as an attestation of the conformity of the products to the order and of the positive execution of the verification referred to in point 2.